Losing access to a plan you’ve paid for is frustrating. Here’s the quickest way to get it sorted.
1. Check the basics
- Are you signed in with the email the host invited?
- Did you accept the latest invite in your inbox or spam folder?
2. Message your host
Use “Message host” in your dashboard and explain what you see. Most hosts reply and fix it quickly.
3. Open a report if it isn’t fixed
If there’s no fix, open a report from your dashboard. The host’s payment for your seat is paused, and they have a set time to fix it.
4. Get refunded automatically
If the host doesn’t fix it in time, you’re refunded for the time you couldn’t use. With priority re-subscription on, we’ll also move you to an equivalent group when a seat is free.
