When you join a group, your payment goes to a protected balance, not straight to the host. This simple rule protects you from paying for access you don’t get.
Step by step
- You pay your share. The money is held.
- The host invites you and you confirm access.
- Your month runs. The money is still held.
- When your month ends without problems, the host is paid in the next monthly payout.
If something goes wrong
First, message your host from your dashboard. Most problems are fixed within hours. If it isn’t fixed, open a report. The host then has a set time to fix it. If they don’t, you are refunded automatically for the time you couldn’t use.
Priority re-subscription
If your group ends because of a problem, we can automatically move you to an equivalent group at the same price or less, so you aren’t left without access.
A report freezes the host’s payment for that seat until it’s resolved.
